General Terms & Conditions of Sales
General conditions of sale of products online between professionals
These general conditions of sale apply to all sales concluded on the Lilium Xtract website.
The website Lilium Xtract is a service of :
the company Hexagone
located 225 rue saint exupery Mauguio France
website address : www.liliumxtract.com
e-mail address : email@example.com
phone : +33 467830194
The Lilium Xtract website sells the following products: Flavors for professional use.
The customer declares to have read and accepted the general conditions of sale prior to placing the order.
his order. The validation of the order is therefore acceptance of the general conditions of sale.
Article 1 – Principles
The present general conditions express the entirety of the obligations of the parties. They constitute the unique base of the commercial
commercial relationship between the parties, and, in this sense, the buyer is deemed to accept them without reservation.
The present general conditions of sale prevail over any other document, and in particular over any general conditions
conditions of purchase. They apply, without restriction or reserve, to all services rendered by the seller to professional
Seller and Buyer agree that these terms and conditions shall exclusively govern their relationship. The
seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put
If a condition of sale were to be lacking, it would be considered to be governed by the uses in force in the sector of the remote sale whose companies have seat in France.
sector whose companies have their headquarters in France.
The present general conditions of sale are communicated to any buyer who requests them, in order to allow him to
to place an order.
The present general conditions of sale are applicable until December 31, 2022.
Article 2 – Content
The purpose of the present general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and products
of goods and products offered by the seller to the buyer.
The present conditions only concern purchases made on this website and delivered exclusively in metropolitan France and
in Corsica. For any delivery in the DOM-TOM or outside France, it is advisable to indicate it to obtain a specific estimate.
Article 3 – The order
The buyer places his order online, from the online catalog and using the form on the site.
For the order to be validated, the buyer must accept, by clicking on the place indicated on the site, the present
general conditions. His acceptance will lead to the sending of a confirmation e-mail from the seller, in accordance with the
conditions described below.
The buyer will have to choose the address and the mode of delivery. Payment is made by direct debit.
Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point
will intervene within the framework of a possible exchange and guarantees mentioned below.
In certain cases, in particular default of payment, erroneous address or other problem on the account of the purchaser, the salesman
reserves the right to block the buyer’s order until the problem is resolved.
In case of unavailability of an ordered product, the buyer will be informed by e-mail.
The cancellation of the order of this product and its possible refunding will then be carried out, the remainder of the order
remaining order will remain firm and definitive.
For any question related to the follow-up of an order, the buyer can :
– call the following number : (cost of a local call), on the following days and times: Monday to Friday, from 10am to 6pm,
– send an e-mail to the following address: firstname.lastname@example.org.
Article 4 – Electronic signature
The online provision of bank details of the buyer and the final validation of the order will be worth proof of
of the buyer’s agreement. This will allow the seller to obtain the payability of the sums due under the purchase order and
It will be worth signature and express acceptance of all the operations carried out.
In case of fraudulent use of bank details, the buyer is invited, as soon as this use is noticed, to contact
the seller by calling the following number: 0467830194, or by sending an e-mail to the following address
Article 5 – Confirmation of the order
The contractual information will be confirmed by e-mail at the latest at the time of delivery or
failing that, at the address indicated by the buyer on the order form.
Article 6 – Proof of the transaction
The computerized registers, kept in the computer systems of the seller in reasonable conditions of security, will be considered as
security, will be considered as proof of communications, orders and payments between the parties.
parties. The archiving of the purchase orders and invoices is carried out on a reliable and durable support which can be produced as proof.
Article 7 – Information on the products
The products governed by these general conditions are those that appear on the website of the seller and which are
indicated as sold and shipped by the seller. They are offered within the limits of available stocks.
The products are described and presented with the greatest possible accuracy. However, if errors or omissions could have occurred
However, if errors or omissions occur in this presentation, the seller cannot be held responsible.
The photographs of the products are not contractual.
Article 8 – Price
The seller reserves the right to modify its prices at any time but undertakes to apply the current rates indicated at the time of the order, subject to availability.
of the order, subject to availability on that date. The prices are indicated in euros.
They do not take into account the delivery costs, invoiced in supplement, and indicated before the validation of the order. The prices take into account VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the
automatically reflected in the price of the products in the online store.
The payment of the totality of the price must be realized at the time of the order. At no time, the paid sums could not be considered as deposits or
be considered as a deposit or advance payment.
If one or several taxes or contributions, in particular environmental, were to be created or modified, in rise or fall, this change could be
or decrease, this change may be reflected in the selling price of the products.
Any order can give place to the payment of a deposit, whose methods will be fixed at the time of the sale. Except
case of force majeure, any cancellation of the order by the purchaser as from will not give place to the refunding
of this deposit.
The buyer may benefit from special discounts and rebates, if any, according to the specific conditions specified
at the time of the order.
Article 9 – Method of payment
It is an order with obligation of payment, which means that the placing of the order implies a
payment of the buyer. The payment of the order is done only by direct debit on the bank account of the the buyer. The buyer must enter his bank details in the space provided and confirm this entry by adding his bank details computer as an attachment to the order form. The seller reserves the right to suspend any order management and any delivery. In the event of refusal of authorization of payment on behalf of the officially accredited organizations or in the event of
non-payment. The seller reserves the right to refuse to make a delivery or to honour an order from a buyer who has not paid in full or in part a previous order or with whom a payment dispute is being with which a payment dispute is being administered. The seller has put in place a procedure to verify orders intended to ensure that no one uses the bank details of another person without their knowledge. As part of this verification
verification, the buyer may be asked to send a copy of an identity document and proof of address to the seller by fax.
as well as a proof of residence. The order will then be validated only after reception and verification by the seller of the documents
sent by the seller.
The price is payable in full and in one payment upon receipt of the order. The date of payment will be mentioned on the
the invoice sent to the buyer.
Any delay in payment will result in the immediate payment of all sums due to the seller by the buyer, without prejudice to any other
prejudice to any other action that the seller would be entitled to take against the buyer in this respect.
Article 10 – Availability of products
Except in the case of force majeure or during the periods of closure clearly announced on the homepage of the site, the delivery times will be, within the limit of the will be, within the limits of available stocks, those indicated below. The delivery times run from from the date of registration of the order indicated on the email confirming the order.
For all deliveries, the delivery time is between 48 hours and 15 days after payment validation, according to the quantities delivered and the country of delivery. from the day following the one when the buyer has
placed his order.
For any delivery in the DOM-TOM or outside France, it is advisable to indicate it to obtain a specific estimate.
In case of delay, the responsibility of the seller can not be engaged, and this, for any reason whatsoever. Therefore,
no request for compensation, of any nature whatsoever, can be claimed by the buyer.
In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the possibility to cancel his order.
order. The buyer will then have the choice to ask either for the refund of the sums paid within 30 days at the latest of their payment, or for the return of the product.
Article 11 – Terms of delivery
Delivery is made only after confirmation of payment by the seller’s bank.
It is provided within the time specified in Article 10, from the receipt by the seller of the order form.
Any delay superior of The deadline of delay of delivery is of 1 month can involve the resolution of the sale. The
paid or the payment made at the time of the order will then be returned to the buyer. The payment made with the
order will be returned to the buyer.
In the event of non-observance of the conditions of payment appearing above, the salesman will be able to suspend or cancel the sale.
The products are delivered to the address indicated by the purchaser on the purchase order, the purchaser will have to take care of its exactitude.
Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the expense of the
the buyer. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address
delivery address, by validating the option provided for this purpose on the order form.
If the buyer is absent on the day of delivery, the deliveryman will leave a notice in the mailbox, which will allow to
to collect the parcel at the place and during the time indicated.
If at the time of delivery, the original packaging is damaged, torn, opened, the buyer must check the condition of the items.
If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip
(package refused because opened or damaged).
The buyer must indicate on the delivery form and in the form of handwritten reserves accompanied by his signature any
anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken products…).
This verification is considered to have been carried out as soon as the buyer, or a person authorized by him, has signed the delivery
The buyer will then have to confirm by registered mail these reserves to the carrier at the latest within two working days
days following the reception of the article(s) and to transmit a copy of this mail by fax or simple mail to the
seller at the address indicated in the legal mentions of the site.
If the products need to be returned to the seller, they must be the subject of a return request to the seller
within 14 working days following delivery. Any claim made outside of this period will not be accepted. The
The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions…).
Article 12 – Errors of delivery
The purchaser will have to formulate with the salesman the same day of the delivery or at the latest the first wrought day following the delivery, any
delivery, any claim of error of delivery and/or non-conformity of the products in kind or in quality compared to the
the indications on the order form. Any claim made after this deadline will be rejected.
The complaint could be made, with the choice of the purchaser:
– by contacting the seller at the following telephone number: ;
– by using the following e-mail address: .
Any complaint not carried out in the rules defined above and within the time limits could not be taken into account
and will release the seller from any responsibility towards the buyer.
Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and
communicate it by e-mail to the buyer. The exchange of a product can only take place after the attribution of the exchange number.
In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to the seller in its
in its original packaging, in Colissimo Recommandé, at the following address: 225 rue saint exupery, 34130
The expenses of return are chargeable to the salesman.
Article 13 – Guarantee of the products
The salesman guarantees the buyer against any defect of conformity of the services and any hidden defect, coming from a defect of or supply of the said services to the exclusion of any negligence or fault of the buyer.
In any event, in the event that the seller’s liability is retained, the seller’s warranty shall be limited to the amount
paid by the buyer for the purchase of the goods.
Article 14 – Right of withdrawal
The buyer being a professional buying within the framework and for the needs of his profession, there is no need to apply the right of withdrawal
right of withdrawal provided by the consumer code.
Article 15 – Force majeure
All circumstances beyond the control of the parties, preventing the execution in normal conditions of their obligations, are
obligations, are considered as causes of exoneration of the obligations of the parties and involve their suspension.
The party invoking the above-mentioned circumstances must immediately notify the other party of their occurrence, as well as their disappearance.
as well as of their disappearance.
Will be considered as force majeure all facts or circumstances irresistible, external to the parties, unforeseeable,
independent of the will of the parties and which could not be prevented by the latter, despite all the efforts
reasonably possible. Expressly, are considered as force majeure or fortuitous events, in addition to those
the jurisprudence of the French courts and tribunals: the blocking of means of transport or supplies
earthquakes, fires, storms, floods, lightning, the stoppage of telecommunication networks or difficulties specific to
telecommunication networks or difficulties specific to telecommunication networks external to the customers.
The parties will meet to examine the impact of the event and agree on the conditions under which the execution of the contract will be
of the contract will be continued. If the case of force majeure lasts longer than three months, the present general conditions
can be terminated by the injured party.
Article 16 – Partial non-validation
If one or more clauses of the present general conditions are held to be invalid or declared as such in application
of a law, a regulation or following a final decision of a competent jurisdiction, the other clauses will keep their full force and scope.
their full force and scope.
Article 17 – Non-waiver
The fact that one of the parties does not take advantage of a breach by the other party to any of the obligations referred to in these general conditions
the present general conditions cannot be interpreted for the future as a renunciation of the obligation in question.
Article 18 – Applicable law
The present general conditions are subject to the application of French law.
The present general conditions are subject to the application of French law.
The parties agree to seek an amicable solution to any dispute that may arise from the interpretation or execution of the
of the Contract.
If they fail to do so, the parties shall submit the dispute to the Commercial Court.
Article 19- Collection of personal data
The personal data that are collected on this site are the following:
Account opening: during the creation of the user’s account, his name, first name, e-mail address; postal address;
Connection: when the user connects to the website, it records, in particular, his name, first name, data of connection, use, location
connection, usage, location and payment data.
Profile: the use of the services provided on the website allows the user to fill in a profile, which may include an address and
Payment: When paying for the products and services offered on the website, the website saves financial data relating to the bank account or
financial data relating to the user’s bank account or credit card.
Communication: when the website is used to communicate with other members, data concerning the user’s communications are
communication data of the user is temporarily stored.
Cookies: Cookies are used as part of the use of the website. The user has the possibility to deactivate cookies
from the settings of his browser.
Use of personal data
The personal data collected from users is used to provide the website services,
their improvement and to maintain a secure environment. More specifically, the uses are as follows:
– access and use of the website by the user;
– management of the operation and optimization of the website;
– organizing the conditions of use of the Payment Services;
– verification, identification and authentication of the data transmitted by the user;
– offering the User the possibility of communicating with other users of the Website;
– implementation of user assistance;
– personalization of services by displaying advertisements based on the user’s browsing history, according to his/her
– prevention and detection of fraud, malicious software and management of security incidents
– management of possible disputes with users;
– sending commercial and advertising information, according to the user’s preferences.
Sharing of personal data with third parties
Personal data may be shared with third-party companies in the following cases:
– when the user uses the payment services, for the implementation of these services, the website is in relation with
third party banking and financial companies with which it has contracts;
– when the user publishes, in the free comment areas of the website, information accessible to the public;
– when the user allows a third party’s website to access his/her data;
– when the website uses service providers to provide user support, advertising and payment services.
payment services. These service providers have limited access to the user’s data in order to perform these services and are under a contractual obligation to do so.
services, and are contractually obliged to use it in accordance with the provisions of the applicable data protection
applicable regulations on the protection of personal data;
– if required by law, the website may transmit data to follow up on claims against the website and to comply with
the website and to comply with administrative and judicial proceedings;
– if the website is involved in a merger, acquisition, sale of assets or receivership, it may be required to disclose personal data to
bankruptcy proceedings, it may be required to transfer or share some or all of its assets, including personal data.
personal data. In such a case, users would be informed before personal data is transferred to a third party.
Security and confidentiality
The website implements organizational, technical, software and physical measures to ensure the security of the website.
The website implements organizational, technical, software and physical security measures to protect personal data against alteration, destruction and unauthorized access.
The website implements organizational, technical, software and physical security measures to protect personal data against alteration, destruction and unauthorized access. However, it is
However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the
transmission or storage of information on the Internet.
Implementation of users’ rights
In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise
rights, which can be exercised at the following address email@example.com:
– they can update or delete their personal data by logging into their account and configuring the
settings of this account;
– they can delete their account by writing to the following email address firstname.lastname@example.org. Please note that
that information shared with other users, such as forum postings, may remain publicly visible on the website even after
public on the website, even after their account has been deleted;
– they can exercise their right of access, to know the personal data concerning them, by writing to the following
email@example.com. In this case, before the implementation of this right, the website may
request proof of the user’s identity in order to verify its accuracy;
– if the personal data held by the website are inaccurate, they can request the update of the information, writing to the
information, by writing to the following e-mail address: firstname.lastname@example.org ;
– users may request the deletion of their personal data, in accordance with applicable data protection laws
applicable data protection laws, by writing to the following e-mail address: email@example.com.
Evolution of this clause
The website reserves the right to make any changes to this clause on the protection of personal data at any time.
personal data at any time. If a change is made to this data protection clause, the website will notify you of the change.
the Website undertakes to publish the new version on its website. The website will also inform the users of the
users of the change by e-mail at least 15 days before the effective date. If
user does not agree with the terms of the new wording of the personal data protection clause, he/she has the
If the user does not agree with the terms of the new wording of the personal data protection clause, he/she has the possibility to delete his/her account.